Frequently Asked Questions
The do’s and don’ts of applying decals and wraps to your glassware. A short list of FAQ’s.
General Questions
Please allow 3-5 business days for your order to ship. Business days exclude weekends and holidays.
If you buy wraps or decals, they will not be applied to any glasses in your cart.
There are a few options available if you would like a decal or wrap already applied to a cup.
- You can click ‘yes’ on Would you like us to add this wrap to a cup? from any decal or wrap product page to apply it to a cup.
- From there, select a cup you would like it applied to.
- Then click Add to Cart.
- This will add a $7 application fee to the decal’s price, and the cup will be automatically added to your cart on a separate line.
- If you remove this decal or wrap from your cart, your selected cup and fee will also be automatically removed.
- NOTE: Unfortunately, if you remove the cup first from your cart, the decal or wrap will remain with the fee. There is no point in paying the application fee with no cup.
- You can click ‘yes’ on Would you like a wrap added to this cup? from any glassware product page to have a decal or wrap added to that cup.
- In the text box, please tell me which decal or wrap you would like added.
- NOTE: You must also purchase this decal or wrap separately.
- Then click Add to Cart.
- This will add the $7 application fee to the cup.
- You can buy a completed bundle.
- This will add the wrap or decal, the application fee, and the cup to your cart.
- If you remove the ‘Completed Bundle’ from your cart, these will be removed.
Please send me a message if you need to cancel your order. If I have already begun to process your order or have shipped your order, I will not accept a cancellation request.
We stand behind our products so if you have any issues with your order please contact us and we will do the best we can to help you. Check out our Refund and Returns Policy here.
I am not responsible for application errors or improper care of the products. With that being said, if you have had your product for 30 days or less and something has happened, please us a message and we will help you the best we can!
Please email us at hkscustomdesigns@gmail.com and we will fix the error as soon as possible.
All orders are sent with tracking information, so we will do everything we can to help you locate your order. If your order shows “delivered” but you have not received it, please contact your local post office.
Buy more save more discounts only apply to UV DTF wraps and decals. Discounts DO NOT apply to glassware and gang sheets, however these items are included in calculating your cart subtotals.
For example, if you have glassware in your cart for $50, and wraps for $75, for a subtotal of $125, you will receive a 15% discount on the $75 worth of wraps in your cart.
This discount is automatically applied to your cart and cannot be used in conjunction with any other discount code, but WILL work with sale items.
Please email questions to HKSCustomDesigns@gmail.com
Yes! As long as I haven’t not already sent your other order, I should be able to combine orders.
UV DTF FAQ
UV DTF decals and wraps can be applied to any smooth, hard surface, such as plastic, glass, stainless steel, wood, and more.
NOT for use on fabric.
These decals and wraps have a high gloss finish.
- DO NOT use rubbing alcohol on cups before or after applying the wrap!
- Please wash the surface with soap and water and dry completely before application.
- Trim excess from all sides of the wrap to prevent the wrap from overlapping when applied to the cup.
- Peel the wrap off the carrier sheet. Run your squeegee over the wrap before peeling it off for the best results.
- Apply to your cup. Press down small sections at a time to prevent air bubbles. *Be careful! Once the wrap touches the glass, it cannot be removed!*
- Burnish the decal well onto the cup using a squeegee. The more rubbing, the better! You want to make sure the decal is well adhered to.
- Peel the clear film very slowly to prevent the design from cracking or tearing. If part of the decal comes up with the film, lay the film back down and rub it well before peeling again.
- Wait 24 hours before washing your cup.
- Hand wash and dry only.
- Not dishwasher or microwave-safe.
- Do not soak.
These stickers are extremely durable, colorfast, chip, and weather resistant, but they can still wear down or lose adhesion depending on the conditions and circumstances. For that reason, we cannot make any warranties or guarantees.
Transfer tape is already built into these decals & wraps, so they are completely ready to install. No special tools are needed.
Vinyl FAQ
Vinyl decals and wraps can be applied to any smooth, hard surface, such as plastic, glass, stainless steel, wood, and more.
NOT for use on fabric.
Our wraps and decals that are printed with eco-solvent ink onto permanent vinyl have a matte finish.
Decals that are cut from your choice of Oracal or TeckWrap vinyl have a glossy finish.
This will be noted on each individual listing.
- Clean the surface with rubbing alcohol and let dry.
- Rub the decal to ensure the transfer tape is properly adhered.
- Gently peel the decal from the paper backing.
- Carefully position the decal onto the desired surface.
- Once in place, smooth out the decal to remove any air bubbles.
- You can use this tool, but it’s not necessary to have.
- Make sure the decal is fully adhered to the surface.
- Slowly remove the clear transfer tape.
- Wait 24 hours before washing your cup.
- Hand wash and dry only.
- Not dishwasher or microwave-safe.
- Do not soak.
These stickers are extremely durable, color fast, chip and weather resistant, but they can still wear down or lose adhesion depending on the conditions and circumstances. For that reason we cannot make any warranties or guarantees.
Your decal/wrap will already have transfer tape applied, so it is completely ready to install. No special transfer tape or tools are needed.
Glassware FAQ
If the cup is not wrapped, it is dishwasher safe. However, once you apply a UVDTF or permanent vinyl wrap, you should only hand wash.
Decals and wraps come separately from the glasses you buy; you must put them on yourself. There are a few options if you would like the decal or wrap already applied.
- Click ‘yes’ on the question, Would you like us to add this wrap to a cup? from any decal or wrap product page.
- Select the glass from the list, and click on add to cart.
- A $7 application fee will be charged to the decal or wrap, and the cup will be automatically added to your cart.
- If you remove the wrap or decal at this point, the cup will also be removed.
- NOTE: Unfortunately, if you remove the added cup, the wrap or decal will stay WITH the $7 application fee. So make sure to remove that as well; there is no point in paying for this fee.
- Click ‘yes’ on the question, Would you like a wrap added to this cup? from any cup product page.
- Type the decal or wrap in the textbox to add to this cup.
- A $7 application fee will be added to the price of the cup in your cart.
- NOTE: you will still need to add the desired decal or wrap it in your cart at checkout.
- Buy any Completed Cup Bundle. These are all cup ideas that past customers have ordered.
- This will add the wrap, the application fee, and the cup to your cart as part of the bundle.
- Removing the bundle will remove all 3 of these from your cart.
Applying a decal or wrap to a cup can be tricky and may result in errors. When you order a cup with a pre-applied wrap, you can be confident that it will be done right.
